Wow! What a story. As stated in the initial post to this thread, the story is based on a true incident in 2001. The link in the original post to this thread is faulty (has been removed from the destination site); however, the UTU did publish an article, giving credit to the engineer who stopped the train. Link to the UTU publication is here:
http://www.utu.org/worksite/newspdfs/2001/UTU0107.PDF

The article is on page 2.

Yes, I want to see this movie. Denzel Washington is a top-notch actor.

Thank you, ABC, for your prompt attention to my problem. I will attempt sending the proof of purchase and warranty card facsimile via email or by regular mail.

Keep on trackin'

While getting impatient waiting for the trucks to become available again (part #9004), I re-examined the gears on the trolley and, sure enough, the gears are split on the wheel axles. !@#$%$#@#$%^^&
If I could only get Bachmann to mail me a set of replacement wheels or gears, I could fix this my self, saving the cost of shipping to the service department and making me a more satisfied Bachmann customer (don't you think?). Hmmm - am I just venting or will this produce results?

I am beginning to suspect that what was advertised on eBay as a new item was actually a repackaged item another seller bought from SunnysWarehouse.

Keep on trackin'

Dear Bach-man,

Ignore my previous message about clearance on Atlas code 80 track. I was not looking at it correctly - the clearance is fine. I'll contact the service department about the gears.

Best Regards,
UPWilly

Dear Bach-man,

I believe I found where the problem is. Please confirm: The gear box is built so low that, using Atlas Code 80 track (with ties), the gears run on the ties. I admit that street cars normally do not have exposed ties, but I would think that, in inter-urban connections, the roadbed would have ties. (Or is it that I need code 100 track?)

Best Regards,
UPWilly

I have what was represented to be a new #62995 (and it did arrive with all the documents in the standard display box in apparent new condition). I have found on other forums comments about the white plastic gears cracking and I suspect the gear design to be the explanation of the very noisy operation. What, if anything, is the resolution for this problem ?

Thank you, jonathan. I tried warm water - used Dawn to make it wetter, but the glue seems to be non-water soluble. Guess I'll just have to cut, scrape and peel

I have N Scale structures (buildings) in display boxes that are glued to the bottom of box. What is the best way to remove the cardboard "platform" the structure was glued to (and why were they glued to the box)?