Dear Mr. Bach Man,
Greetings from Roswell, New Mexico!
I ordered an SP boxcar #88096 (SP car #38) and one of the" steps" on the side was broken or missing. I called the company and was told that they have no correct size replacement available. I did receive a larger  black (unpainted) step from Bachmann, ... but it looks out of place on such a fine car. Can you help, Please?
If such a step replacement is available, please send to:
Jack Mette
209 East Hammond Street
Roswell, New Mexico 88203