My Stearns Heisler "grounded" itself off my layout table onto the floor.  Among other damage, a truly "pivotal" part broke, actually both of them.  It's the plastic pin that the trucks snap onto.  There is a part number on the exploded view here, but it isn't listed as something for sale.

So here's my question.  How can I get a replacement?  This will be my first experience of this sort with Bachmann.

I sent an email to their customer support a week ago but haven't received a response.  Would I have better luck by calling?  If neither email or phone call will help, is there any other way to get this part?

Thanks in advance for any replies.  I'd hate this otherwise great locomotive to sit in the scrap yard.

(Its part # 00W04X2)

What are the archbar trucks on the 18' On30 freight cars?  Are they part #29904?  I'd love to get a few sets for scratchbuilt cars, to make them similar to the stock ones.

Got my Whitcomb last week.  Got a question about the sound: all seems to be in working order, except maybe one thing.  Is there an acceleration factor for the engine noise? Mine produces an idle noise, and an in motion noise, but the in motion noise stays at the same rpm regardless of the speed.

Otherwise it's just great, just curious why the engine noise doesn't reflect speed, like steam chuffs for the steam locos.

Considering a 4-4-0, either classic or modern, with DCC.  Which wheels pick up current from the track, just the four drivers, or any more? Thanks!

Inboxed an On30 DCC/Sound Heisler today.  Setup worked fine.  However, the lights are not directional. Is there a CV or som way to activate the directional lighting capability?