I'm sorry to say, this is my first post and I came home to what I thought was a repaired Spectrum USRA light 2-10-2 yesterday but instead, after waiting over 2 months for it to come back to me, it was returned not fixed and in worse condition than I sent it in. The shop said that the model was discontinued and that parts were out of stock.


I've read other posts that say the repair department sometimes replaces older models with replacement locos however that option was not offered, nor was there any E-mail correspondence saying they were returning the loco without the needed repair.


The only reason I'm making this public is that I've heard many good comments about Bachmann service but I never saw any of it...who could I complain to?

I apologize to anyone I've offended. I felt I had to get this off of my chest. After being a diehard Bachmann fan for many years, I feel that service let me down.