Mr. Bachmann,
Is there any chance of improving the parts issue? I need a replacement motor for an Annie. I called the Service Dept. and was told I needed to send it in for repair. I do most of my own repairs and had already torn the loco apart and removed the motor.
I told them all I needed was the motor and I could install it myself. I explained the motor was damaged by my own stupidity and was not a warranty issue.
I figure a motor should be cheaper and less costly to ship than the motor, their labor and return shipping. I was told they didn't sell motors. I pushed a bit and he said he would check into it and get back to me.
True to his word he did and left me a message on the machine. They want $25 for the motor!
This seems more than a bit outrageous since the price quoted to repair the loco and return ship it was the same. I get the feeling they don't want to sell the motor and are trying to force me to send the whole works to them.
Its not the best idea in customer service.
Andre'
Is there any chance of improving the parts issue? I need a replacement motor for an Annie. I called the Service Dept. and was told I needed to send it in for repair. I do most of my own repairs and had already torn the loco apart and removed the motor.
I told them all I needed was the motor and I could install it myself. I explained the motor was damaged by my own stupidity and was not a warranty issue.
I figure a motor should be cheaper and less costly to ship than the motor, their labor and return shipping. I was told they didn't sell motors. I pushed a bit and he said he would check into it and get back to me.
True to his word he did and left me a message on the machine. They want $25 for the motor!
This seems more than a bit outrageous since the price quoted to repair the loco and return ship it was the same. I get the feeling they don't want to sell the motor and are trying to force me to send the whole works to them.
Its not the best idea in customer service.
Andre'