I discovered a broken gear in a large scale rail truck that I was finally getting around to bashing and painting for service.

Called Bachmann "Parts" and was told that the entire gearbox assembly had to be replaced.
I said OK, fine how much?  The reply Is Sorry out of stock, don't know when they will be in stock.  I'm thinking, hmmmm, not very helpful. 

I thought about it for a couple days and called Bachmann service and talked to one of the techs and explained the issue.  His response; Do you have the sales receipt? is it within one year?  If so fax me a copy and I will send you the gear you need, we have one left right now.

Found the receipt, discovered I had one week before the year was up, faxed it to him, couple weeks later the part arrived.

No fuss no problems just good service.
Thanks Bachmann Service