I had a defect in my bran new ez command,so I call bachmann they say no problem send it back and we will send you a new one. This sounds easy enough right. WRONG I have had to call them 4 times and keep getting the same old story. Each time they say it will be shipped that day meanwhile three months later my whole layout is dead in the water while I get more lies. If this continues I geuss I shall have to cut my losses with bachmann and buy another brand just to run my many trains. So from my stand point is if you have a problem with a bachmann product you can send it back or throw it in the trashcan you have about the same likelyhood of ever having it replaced nomatter how many times you are told it will be fixed or replaced.

I have a new gp40 loco dcc. When it is hooked to a load or on a up grade it makes very loud whine. this is not the case when it has no load or is on a down grade. None of my other gp40s make this noise so I know this is not normal. What should I do?
Thanks