Thank you for the info but where do I find a phone number for the service department? Thanks again

I have an issue with my shay, I can hear the motor run but the shay won't run. My husband said it might be a gear problem. Upon further investigation we found a broken gear in the front truck. Can you fix this for me and at what cost or do I need to send it to Bachmann to be repaired? Also do you know where I can get a manual for it? Thank you in advance for your help.

Hello, I have a Bachmann 2-6-0 mogul and I need a book for it, where do I go to get one please?

Also I have a hand truck and trailer that I have never been able to get to run. Hesitates on the track and sounds like the gears are grinding, is there help out there for me or do I need to send it back to Bachmann? Please help Thank you
email address rxdoll2@hotmail.com

I have an issue my goose won't run and I am not sure what the switch in the back is for. I have had it a long time and there are no instructions. Seems like there are five settings, I believe one is forward and one is back. I would like to know where I can get info about oiling and greasing and general maintainence. Please help as I am a new railroader and am trying to learn as much as I can. Thank you in advance.