New Forney Broken

[randerson]

Mr. Bachmann!

My Forney went back to Bachmann for repair, disappeared for 8 weeks!
A replacement arrived today, but unfortunately the left steam chest is broken off & the drive mechanism on that side is seriously bent!
In addition the rear truck is broken off & only held on by the wiring!

Obviously I'm going to have to send it back, will it take another 8 weeks to get another replacement?   Or is there some way to shorten the time up considerably

Richard

[the Bach-man]

Dear Richard,
Give the service department a call and speak to Bridget, our service manager. She'll do her best for you.
Thanks!
the Bach-man

[randerson]

Mr. Bachmann,

Thanks, I talked to Bridget & she said the best thing to do would be to put attention Bridget on the box.

The box attention Bridget is on the way!

Thanks again,

Rich