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February 23, 2019, 07:22:46 PM
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Author Topic: Bachmann Service  (Read 1495 times)
Pacific Northern


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« on: February 05, 2007, 10:08:28 PM »

Kudo's to the Service Department.

I would like to thank Bridget at the Service Department for helping me out. I mailed the Service Dept that I was missing the rear coupler plate on a F7B unit.

I forgot to include both the parts number and the model number of the unit, but she sent me a message indicating that the part was on its way. She obviously had to look up the parts number herself to identify the part.
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Pacific Northern
Stephen D. Richards

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« Reply #1 on: February 06, 2007, 10:35:19 AM »

 Cheesy  I agree.  I dealt with the service department a few weeks ago, looking for a smokebox cover, boiler front plate, thing that holds the light or whatever it is called, and they new not only what I was talking about but knew the rest of the parts I needed to rebuild a G4 Daylight.  I received the parts in a week and now I have a new steam engine along with some stuff they sent to repair the Tender!  My thanks and with much appreciation for Bachmann.  They took a lot of time to help me.  Stephen
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johnk

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« Reply #2 on: March 08, 2007, 01:39:41 PM »

Service is just the opposite these days in the N- SCALE dept. Sad

At least you HO guys are happy.
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Bill Baker

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« Reply #3 on: March 08, 2007, 06:49:12 PM »

I have dealt with Bachmann service only twice in about the past 5 years.  Nothing but great responses from them.
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Bill
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