DCC Engine not working

[gjsrky]

I bought a DCC train set yesterday, and after setting it all up, one of the engines is running very slow and intermittently quits. I called the place in which I purchased it, but they told me all I could do was return the "entire contents". Too much work. Also, did not have another to replace this one. I need to send it in to Bachmann.

What is the process of such a project?

How should it be packaged and shipped?

I haven't even sent the registration form in yet.

Any information on such a project would be appreciated.

Thanks,
Greg

[the Bach-man]

Dear Greg,
Contact the service department for specific instructions.
Thanks!
the Bach-man

[gjsrky]

Do I need to call the service dept? I opened a repair request Monday, but haven't heard from them yet...