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| | |-+  Getting a new Lake & Russia Iron from Bachmann
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Author Topic: Getting a new Lake & Russia Iron from Bachmann  (Read 2498 times)
bcochran

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« on: October 13, 2015, 06:22:39 PM »

I sent my Eureka and Palisades 4-4-0 that had the wiring disconnected and a broken cross head guide to Bachmann. I got a call today from Bachmann and was told they could not fix the cross head guide and that it was further damaged in shipping. So they offered me a brand new engine if I paid $75 mostly for shipping.
I agreed but sure will miss the Eureka model since I spent an afternoon with the real one.
« Last Edit: October 14, 2015, 10:14:25 PM by bcochran » Logged
Loco Bill Canelos

Model railroading since 1947


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« Reply #1 on: October 14, 2015, 02:16:45 PM »

bcochran,

Sorry you did not get your Eureka back, but what a great deal on the replacement loco for only $75.

Enjoy the new loco!!

Bill
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Loco Bill,  Roundhouse Foreman
Colorado & Kansas Railway Missouri Western Railway
Semi Official Historian; Bachmann Large Scale
There are no dumb or stupid questions, just questions!
crb


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« Reply #2 on: October 14, 2015, 02:39:59 PM »

Bummer!  Sad  Will they send it back to you so you can at least look at it?  Glad to hear that they are giving you a good deal on a new one though!  Great customer service!  Smiley
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Chris Smiley
Train newbie, faerie garden oldie
bcochran

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« Reply #3 on: October 14, 2015, 10:16:00 PM »

Bummer!  Sad  Will they send it back to you so you can at least look at it?  Glad to hear that they are giving you a good deal on a new one though!  Great customer service!  Smiley

I don't think they are going to send it back.  I didn't ask but that would be cool just as a shelf model
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Loco Bill Canelos

Model railroading since 1947


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« Reply #4 on: October 15, 2015, 09:21:44 AM »

Couldn't hurt t ask, even if you had to pay just a little more shipping!
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Loco Bill,  Roundhouse Foreman
Colorado & Kansas Railway Missouri Western Railway
Semi Official Historian; Bachmann Large Scale
There are no dumb or stupid questions, just questions!
Chuck N

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« Reply #5 on: October 15, 2015, 10:23:43 AM »

Your getting a different engine is an alert for anyone sending a car or engine in for repair.  It is a good idea to remove any after market additions you have put on your unit.  There is a chance you will receive a different, but similar unit.

Chuck
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