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Author Topic: ATTN: Service Dept: THANK YOU!  (Read 841 times)
Mark Oles

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« on: January 30, 2018, 10:38:14 AM »

I ordered an anniversary chassis for my son's Big Hauler last November and it arrived and was soon installed.  Then I noticed that the engineer's side main rod was actually the fireman's side!  I sent a note to Bachmann's service group along with my invoice number.  A couple of days later, a complete set of valve gear showed up at my mailbox.  

Thank you, Bachmann trains, for the fast and prompt service!

Mark Oles
A Trainman

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« Reply #1 on: January 31, 2018, 09:09:11 PM »

Wow Mark,
You are lucky!!!

I purchased no less then 3 Annie. chassis and many other parts over the years. All good experiences, except the shipping charges Sad

Then, one day I emailed them and asked to purchase just one running board, for a 4-6-0, the one under the air pump on the Fireman's side of the boiler, any color.
They emailed me back and said the only way I could get it was to buy a complete shell for $49.99. Shocked

One would think their service department would have at least a few gutted, broken boiler shells laying around.

Well now that I got that off my chest, I'm glad to hear you had positive experience Mark.
Good job Bachmann!!

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