Ez app sound

[bobvsf]

Hi
I bought a Alco RS3 today to give the EZ App a try. I downloaded the app on my Iphone X . I put  the loco on the tracks and it said on my phone updating firmwear. I then paired the loco with the app and it runs great. Only problem is I cant get the sounds going!  I tried increasing it on the app and on the phone itself but nothing. What am I doing wrong?  Thanks
MRC Prodigy Advanced2
p.s. it doesnt run on my DC track at all
Update- I was able to use the app on my ipad and it ran/made sound in both DCC and Dc. Now to get it to sound on mt iphone xs
My ipad has bluetooth 4. My iphone newer bluetooth 5. Is that a problem?

[bobvsf]

Since nobody at Bachmann replied, I guess ez app sound doesnt work if you have bluetooth 5.

[Country Joe]

I am surprised and disappointed that no one from Bachmann answered you.

[the Bach-man]

Dear Bob,
Sorry I missed that.  Of course, I can't even get my phone to work...
I'll see what I can find out.
the Bach-man

[bobvsf]

Update. After 6 days of trying it finally worked today!  I  didnt do anything different. The sound function just started!  Why it didnt for 5 days is a mystery. Will update tomorrow
Update 2/19. It still works, but spotty at times. The loco suddenly becomes “unavailable. “. I have to close out the app and turn off track power and wait a min. Then it works again. But when I leave and come back it starts out ok but suddenly becomes unavailable again. Odd, but at least I now how to reset

[the Bach-man]

Dear Bob,
Today was a snow day in Philly-
I'll still follow up...
the Bach-man