Ez app sound

[bobvsf]

Hi
I bought a Alco RS3 today to give the EZ App a try. I downloaded the app on my Iphone X . I put  the loco on the tracks and it said on my phone updating firmwear. I then paired the loco with the app and it runs great. Only problem is I cant get the sounds going!  I tried increasing it on the app and on the phone itself but nothing. What am I doing wrong?  Thanks
MRC Prodigy Advanced2
p.s. it doesnt run on my DC track at all
Update- I was able to use the app on my ipad and it ran/made sound in both DCC and Dc. Now to get it to sound on mt iphone xs
My ipad has bluetooth 4. My iphone newer bluetooth 5. Is that a problem?

[bobvsf]

Since nobody at Bachmann replied, I guess ez app sound doesnt work if you have bluetooth 5.

[Country Joe]

I am surprised and disappointed that no one from Bachmann answered you.

[the Bach-man]

Dear Bob,
Sorry I missed that.  Of course, I can't even get my phone to work...
I'll see what I can find out.
the Bach-man

[bobvsf]

Update. After 6 days of trying it finally worked today!  I  didnt do anything different. The sound function just started!  Why it didnt for 5 days is a mystery. Will update tomorrow
Update 2/19. It still works, but spotty at times. The loco suddenly becomes "unavailable. ". I have to close out the app and turn off track power and wait a min. Then it works again. But when I leave and come back it starts out ok but suddenly becomes unavailable again. Odd, but at least I now how to reset

[the Bach-man]

Dear Bob,
Today was a snow day in Philly-
I'll still follow up...
the Bach-man

[bripley]

Similar but different problem. Yesterday my loco ran fine but only with diesel sounds. Steam setting still played diesel. Today—runs fine but no sounds whatsoever. Light, direction, and throttle only.

Oops, turned on the sound on my phone. Now all works as intended but I don't understand yesterday's problem.