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Author Topic: Bachmann Customer Service  (Read 1352 times)
lirrman

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« on: April 09, 2008, 09:20:00 PM »

Why can't I get a response from customer service?  An e-mail I sent about a month ago was never answered and I'm still waiting for an answer to an e-mail I sent a week ago.  This is customer service??
LIRRMAN
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sour rails

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« Reply #1 on: April 09, 2008, 09:50:12 PM »

     Their e-mail probably filtered your e-mail as spam.  Try calling the phone numbers instead.
800-356-3910   or
215-533-1600

Must of us get a quicker response when we call the second number.
  Good luck
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lirrman

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« Reply #2 on: April 10, 2008, 12:42:05 AM »

I'll try calling tomorrow but I just didn't send an e-mail. I used the "contact us" link on the Bachmann website. That shouldn't be spam.  The posting by John Z who has been waiting for his repaired locomotive since December is disturbing.
LIRRMAN
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Yampa Bob

Y.V.R.R.


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« Reply #3 on: April 10, 2008, 03:06:15 AM »

They must be working under a tremendous backlog of warranty work. Perhaps they get thousands of emails every day. 

The only advice I can offer is to be patient, and keep trying.  Well, that's easy for me to say as I don't have any warranty issues at the moment.   Cheesy

Bob
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I know what I wrote, I don't need a quote
Rule Number One: It's Our Railroad.  Rule Number Two: Refer to Rule Number One.
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