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Author Topic: Turn around time for Bachmann service  (Read 1718 times)
boomertom
Clinchfield/C&O modeler


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« on: January 24, 2009, 10:14:59 PM »

It looks as if I will need to send my E-Z Command to Philadelphia, from other posts I have read I am concerned about the time I can expect to be without the controller (one writer had experienced a time lapse from mid October to present time with no results)

Could someone give me some assurance that that was an exception rather than typical time frame; this was a Christmas gift, I would hope to have it running before Christmas 2009.

Tom
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Tom Blair (TJBJRVT68)
az2rail


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« Reply #1 on: January 24, 2009, 11:13:06 PM »

I sent them an ON30 engine once. They sent me a card stating that it would take 30 days for the repair. I received my engine back in about 28.

Bruce
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If your parents never had children, chances are you won't either.
Yampa Bob

Y.V.R.R.


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« Reply #2 on: January 24, 2009, 11:28:57 PM »

About a year ago I was told by service that locomotives are serviced in the order in which they are received and unpacked.  However,  EZ Command controllers are rarely repaired, just replaced, so they get a different priority.

On the outside of the box,write clearly: Attention EZ Command Service

I received a replacement EZ Command within 2 weeks. Your time may vary.

I did not send the cables or the power supply to save shipping costs by USPS priority mail.  I had verified the power supply was working.  Also keep the ID card and the extra cards.
« Last Edit: January 24, 2009, 11:37:51 PM by Yampa Bob » Logged

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Rule Number One: It's Our Railroad.  Rule Number Two: Refer to Rule Number One.
pdlethbridge
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« Reply #3 on: January 25, 2009, 12:45:13 AM »

I recently sent in a DOA decapod and got a new one in 2 weeks.
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boomertom
Clinchfield/C&O modeler


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« Reply #4 on: January 26, 2009, 01:19:12 AM »

Thanks for the information, I will keep my fingers crossed.

YampaBob any reason you used USPS priority instead of UPS?

Boomertom
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Tom Blair (TJBJRVT68)
Yampa Bob

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« Reply #5 on: January 26, 2009, 01:55:43 AM »

Only that in my case it was cheaper by about $3.00, and a couple days faster. Rates may vary in your area.
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I know what I wrote, I don't need a quote
Rule Number One: It's Our Railroad.  Rule Number Two: Refer to Rule Number One.
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