OUR OFFICES, WEBSITES AND INFORMATION
 

Bachmann National Sales Office
1400 East Erie Avenue
Philadelphia, Pennsylvania 19124 USA
Telephone: 215-533-1600
Fax: 215-744-4699


In order to save time and receive the most helpful response, please direct any questions, comments, or concerns to the following departments. Please note that response times may be longer during peak business seasons. We appreciate your patience as we work to assist you.

For all customer service concerns, including orders, warranty and product information, repairs, and returns, contact the customer service department at service@bachmanntrains.com

To contact the parts department, email parts@bachmanntrains.com

You can also give us a call at 800-356-3910 (toll free within the U.S. and Canada only) between 9:00 am and 4:00 pm Eastern Time Zone.

For repairs, you can click on the "Service" link to be directed to our convenient service form.

If you have a General Model Railroading question, such as a question about layouts, using DCC, or how to add a decoder to one of our products, click the Ask the Bach-Man Forum icon at the top of this page.

For all other questions including product suggestions, opening a sales account, and media inquiries, email us at: info@bachmanntrains.com.

Bachmann Industries Europe, Ltd.
Moat Way, Barwell
Leicestershire
LE9 8EY, U.K.
Telephone: 44-1455-8417565
Fax: 44-1455-841787
Website: www.bachmann.co.uk

Bachmann Industries Europe, Ltd.
Niederlassung Deutschland
Am Umspannwerk 5
D-90518 Altdorf Bei Nürnberg
Germany
Telephone: 49-9187-9722-0
Fax: 49-9187-9722-22
Website: www.liliput.de

Bachmann China Ltd.
Website: www.bachmannchina.com.cn
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