Service Department Policies and Contact Information
Warranty Information

Effective 8-1-2018. Prices subject to change.

This warranty is valid for ORIGINAL PRODUCT OWNERS ONLY in the US and CANADA. This warranty does not apply to any other persons or locations.

Bachmann's Lifetime Limited Warranty covers motorized motive power units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion.Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with registration card and proof of purchase.

Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with proof of purchase (sales receipt). User modification to units voids the product warranty. Note: even if in original packaging, units purchased at flea markets, railroad swap meets, garage sales, online auctions of previously owned products, and similar venues are NOT covered by this or any other warranty.

$30.00 -
  • All HO and N Scale standard non-DCC locos
  • $40.00 -
  • All HO and N Scale Non-Sound DCC locomotives
  • $50.00 -
  • All HO and N Scale Spectrum®, E-Z App® and Sound Locomotives
  • $70.00 -
  • Williams and On30
  • $100.00 -
  • Large scale

  • All accessories, power packs and speed controllers, and Plasticville USA® items are covered for 90 days only.
    Contacting Service

    Before returning your product for repair, please fill in the repair request form: Repair Request

    (Registering your repair request and product return online ensures faster repair process and emailed notifications of the process) Also before returning your product(s), you must remove any customer-installed DCC decoders. Failure to remove a customer-installed decoder will automatically void the warranty.

    Repair inquiries, or general inquiries may also be sent to:

    Bachmann Customer Service
    1400 East Erie Avenue
    Philadelphia, PA 19124

    Bachmann's Service Department is available Monday through Friday from 8:30 am to 4:00 pm (All Times Eastern). Customer Service for all scales can be reached toll free by US and Canadian customers at 800-356-3910 or Fax at 215-554-6734. Customers from all other countries should call [Exit Code]-1-215-533-1600.

    Selected parts are currently available for sale online Here. Please browser by scale to see if we have what you're looking for; if you can't find what you need, contact our Service Department for more information.
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