Bachmann Trains Online - Service / Parts

Service Department Policies and Contact Information

Warranty Information

Bachmann's Lifetime Limited Warranty covers motorized units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion.

Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with warranty card or proof of purchase.

For items more than one year old, there is a nominal service charge for repair or replacement:

$10.00 -	HO & N Diesel
$15.00 -	HO & N Steam
$20.00 -	DCC On Board™ and Spectrum® HO and N scales
$25.00 -	Williams O Gauge and Spectrum® On30
$30.00 -	Standard Line large scale (except Anniversary Edition 4-6-0 locomotives)
$50.00 -	Large scale Spectrum® and Anniversary Edition 4-6-0 locomotives

All accessories, power packs and speed controllers, and Plasticville USA® items are covered for 90 days only.

Contacting Service

To send us e-mail, click here: Online Service Form
Orders, repair inquiries, or general inquiries may also be sent to:

Bachmann Customer Service
1400 East Erie Avenue
Philadelphia, PA 19124
Fax: 215-744-4699

Bachmann's Service Department is available from 8:00 am to 4:00 pm Eastern. The Service Department is closed between Noon and 12:45 for lunch. Customer Service for all scales can be reached at 800-356-3910. Each department has its own extension.
• Parts: Ext. 11 and 17
• Technical Support: Ext.12
• Repair Status: Ext. 13
• Customer Service Manager: Ext.18

Please be aware that due to the quantity of calls we receive each day, you may need to leave a message on our voice mail system. Your call will be returned as soon as a service technician is available. We thank you in advance for your patience.

Selected parts are currently available fore sale online Here. Please browser by scale to see if we have what you're looking for; if you can't find what you need, contact our Service Department for more information.