Service Department Policies and Contact Information
Warranty Information

Bachmann's Lifetime Limited Warranty covers motorized units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion.

Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with registration card and proof of purchase.

For items more than one year old, there is a nominal service charge for repair or replacement (prices subject to change - effective 3-11-13):
$25.00 -
  • All HO and N Scale standard non-DCC locos
  • $35.00 -
  • All HO and N Scale standard DCC locos
  • $45.00 -
  • All HO and N Scale Spectrum®
  • $55.00 -
  • Williams, On30, and
    Standard Line large scale
  • $75.00 -
  • Large scale Spectrum®

  • All accessories, power packs and speed controllers, and Plasticville USA® items are covered for 90 days only.
    Contacting Service

    Before returning your product for repair, please fill in the repair request form: Repair Request
    (Registering your product returns online ensures faster repair process and emailed notifications of the process)

    Repair inquiries, or general inquiries may also be sent to:

    Bachmann Customer Service
    1400 East Erie Avenue
    Philadelphia, PA 19124

    Bachmann's Service Department is available Monday through Friday from 9 am to 4 pm (All Times Eastern). Customer Service for all scales can be reached toll free by US and Canadian customers at 800-356-3910 or Fax at 215-554-6734. Customers from all other countries should call [Exit Code]-1-215-533-1600. Please be aware that due to the quantity of calls we receive each day, you may need to leave a message on our voice mail system. Your call will be returned as soon as a service technician is available. We thank you in advance for your patience.
    • Parts: Ext. 328 or 329
    • Technical Support HO, N, On30 Scales: Ext.336 or 337
    • Technical Support Large Scale: Ext.334 or 335
    • Technical Support Williams O Scale: Ext. 335
    • Repair Status: Ext. 331
    • Managers: Customer Service: Ext.304 - Parts: Ext. 330

    Selected parts are currently available for sale online Here. Please browser by scale to see if we have what you're looking for; if you can't find what you need, contact our Service Department for more information.
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