Service Department Policies and Contact Information
Warranty Information

Bachmann's Lifetime Limited Warranty covers motorized units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion. Warranty valid in U.S. and Canada only.

Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with registration card and proof of purchase.

For items more than one year old, there is a nominal service charge for repair or replacement (prices subject to change - effective 3-11-13):
$25.00 -
  • All HO and N Scale standard non-DCC locos
  • $35.00 -
  • All HO and N Scale standard DCC locos
  • $45.00 -
  • All HO and N Scale Spectrum®
  • $55.00 -
  • Williams, On30, and
    Standard Line large scale
  • $75.00 -
  • Large scale Spectrum®

  • All accessories, power packs and speed controllers, and Plasticville USA® items are covered for 90 days only.
    Contacting Service

    Before returning your product for repair, please fill in the repair request form: Repair Request
    (Registering your product returns online ensures faster repair process and emailed notifications of the process)

    Repair inquiries, or general inquiries may also be sent to:

    Bachmann Customer Service
    1400 East Erie Avenue
    Philadelphia, PA 19124

    Bachmann's Service Department is available Monday through Friday from 8.30 am to 4.30 pm (All Times Eastern). Customer Service for all scales can be reached toll free by US and Canadian customers at 800-356-3910 or Fax at 215-554-6734. Customers from all other countries should call [Exit Code]-1-215-533-1600.

    Selected parts are currently available for sale online Here. Please browser by scale to see if we have what you're looking for; if you can't find what you need, contact our Service Department for more information.
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