N Scale Train stops working

[Fordski]

Hello, I was wondering if somebody could help me.
I recently bought a brand new N scale Santa Fe locomotive.  It will work for around an 1 hour and just stop on the tracks.It does not get that burning smell, but It does feel a little warm. If I increase the power it will start again. Should I return it or does it need simple maintenance?

Thanks. 

[Rich_S]

When you increase the voltage to the track, does the locomotive run smoothly or is it jerky with the lights turning off and on? Have you tried cleaning the rails with a bright boy or a piece of cloth and 70% Isopropyl Alcohol?

Have you tried cleaning the locomotive wheels as shown in the attached video link?
https://youtu.be/__yHj-XUruU

If your locomotive is still experiencing problems, you'll want to contact the Bachmann Service department

http://www.bachmanntrains.com/home-usa/service.php

[Fordski]

Hi, thanks for commenting

When I increase the voltage the light remains on and it runs smoothly.

I have not cleaned the locomotive or track. The locomotive and track is brand new

[Ken G Price]

Hi, thanks for commenting

When I increase the voltage the light remains on and it runs smoothly.

I have not cleaned the locomotive or track. The locomotive and track is brand new

That does not mean it does not need cleaning.
In the manufacturing processes some times the track is just produced, but not cleaned.
Is this DC? If so many engines need a higher voltage. That is normal.

[brokemoto]

Which Santa Fe locomotive did you buy?   Did it come in a set or did you buy it separately?   Are you using a different power supply from the one that you used initially?

While it seems odd that it would run with less voltage, at first than it does subsequently, it could be the factory decoder.  Many of these things with factory "smart" decoders do require a higher starting voltage.   Your power source could be the cause.  Some of these factory decoders do not always react the same way on pulse power.  Many of the "DC" power supplies sold, anymore, are pulse.