Spectrum 4-6-2 question for the Bach Man

[NickB]

Hey Bach Man or anyone else that has this loco, I have a question for ya.  I got one given to me with a tsunami sound decoder installed.  It has sound and lights but the loco does not run.  I suspect a wire on the motor maybe came loose.  What is the easiest way to get to the motor??  Also if I send it in for repair will my tsunami decoder be removed and just sent back with the new loco if the loco has to be replaced??  Thanks
Nick

[SteamGene]

Did you program it?  Are you sure your CVs for the motor are correct? 
Gene

[NickB]

I reset it to factory default, the sound decoder will let me change the adress turn the lights on and off and it makes all the sounds.  But when I apply throttle the train doesn't move, it makes the chuffing sound like it should be moving but yet it doesn't.  Which leads me to think that maybe a wire came loose on the motor itself, because I already investigated the tendor where the decoder is and all the wires are in tact with no issue.

[the Bach-man]

Dear Nick,
You might be right- give service a call.
Have fun!
the Bach-man