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Sir Handel won't move

Started by TrainFan97, August 28, 2026, 10:14:38 PM

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TrainFan97

August 28, 2026, 10:14:38 PM Last Edit: August 29, 2026, 09:17:22 PM by TrainFan97
I just got Sir Handel for my birthday, and not long after I started running the model, it stopped moving, but the motor is still running. Is it defective? Do I have to return it? What is wrong with it? Please respond ASAP.

Maybe my product is defective.
My wishlist for HO Scale: Stepney, BoCo, Fernando, Norman, Den, Dart, Porter, Samson, Timothy, Whiff, Hiro, Harvey, Splatter and Dodge.
My wishlist for N Scale: Edward, Spencer, Flying Scotsman, Duck, Oliver, Donald and Douglas, Mavis, Sidney, Mainland Diesel, 'Arry and Bert.

Yard Master

#1
August 31, 2026, 09:20:10 AM
Hi TrainFan,

Please contact the service department. Make sure to have the receipt/purchase information ready so that repair/replacement is covered under your warranty. https://shop.bachmanntrains.com/index.php?main_page=service
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