Quote from: Lumber27 on April 15, 2009, 10:59:29 PM
I hope you never experience the pleasure of calling customer service, and waiting months for a reply.
That's Bachmann for ya... This is why I wonder if its even worth sending back one of my engines for repairs.
I work in the retail business at a hobby store. From talking with other model train companies, Bachmann's customer service is by far the worst I've ever seen. (Sorry Bachmann...this needs to be said.) I've talked with Bridget before on the phone and she comes off very rude. She will also often put you on hold for some guy who doesn't know a thing about HO engines to answer your questions.....Or she'll just hangup on you.
The best customer service I've seen for model trains is MTH, Broadway Limited, and Intermountain.