Edward's smokin'!

[therailwayinspector]

Eyyoikes!
I was running Edward today when I smelt a burning sort of smell from within. Taken him apart, can't see anything wrong, ran the chasis and some smoke came out from within!
I will check it out properly later, but nayone have any suggestions to what it may be and how to deal with it?

[J70]

Sounds like the motor is burnt out. Perhaps look at the spares section on the site here, although it might be cheaper to get a new model outside of the USA/Canada.

Jack

[therailwayinspector]

Opened him as much as I could (couldn't get the actual chasis block apart) and could see nothing. Put him back together and he works fine.... how odd.... Still, at least I won't have to replace him yet, which I am grateful for.

[Bluecoatscheesypoofs]

Unfortunately,  this is the kind of thing that happens to lower budget models. Send the loco into Bachmann along with $15.00,  and they will replace it. I should warn you. It takes some time for them to return it to you.

[therailwayinspector]

Even longer given I'm in the UK.... He seems to be behaving himself again, but I shall certainly be watching him like a hawk...

[Calebtrain]

I had this problem awhile ago and I had to send my old edward model in. I still have the tender for keepsake. It's true what they say, you never forget your first Subar- -I mean Bachmann Edward!

[Artieiii]

Haha I read this thread expecting to read that someone had added a smoke unit to Edward.  Funny how the mind jumps to conclusions.  Glad he is behaving again for you.  At least you know you can send him back for a replacement at anytime.  Bachmann sent me a replacement for my broken GS4 it took about 2-3 weeks.
-Art

[Calebtrain]

Here is the story: I sent in my Edward. About two weeks later, There was a package at my door, I opened it, and to my surprise, THEY SPELLED MY NAME WRONG! But more than that, enclosed in the small package, was Thomas!!!!!  So I called BACHMANN and they were sorry and said they would send Edward right away and that I could keep Thomas as a Christmas present!  (This took place the day after Christmas, and a good thing to because my old Thomas was worn out after 5-6 years of service.) About two and a half weeks later, there was another package at my door, and Edward, slow but steady, had reached my Minnesota home!!     

[MetaDude27]

So instead of repairing the old model, they just replace it with a new one? I was wondering because I plan to send in my Edward and Henry for repairs.

[Artieiii]

So instead of repairing the old model, they just replace it with a new one? I was wondering because I plan to send in my Edward and Henry for repairs.

If the parts are still manufactured, then they will repair it.  If the model parts have been changed to a newer style and not available then "The Bachmann" will send you a new replacement. If it's easier for them to just replace the engine then they always have that option.  My GS4 SP Daylight broke, it was the older style so for $40 they sent me a DCC onboard model.
-Art

[Calebtrain]

So instead of repairing the old model, they just replace it with a new one? I was wondering because I plan to send in my Edward and Henry for repairs.

For me, they always send a new engine. Examples: Thomas, Percy, James, Edward. Most of them were just their motor burnt out. But they never repair it. Just send a new one.

[Artieiii]

I guess with the Thomas line (plastic drive gears and inexpensive engines that wear out) it is better business practice to send a new one to keep the customer happy. Again, that is always "The Bachmann's" call. Even though the cheaper bachmann models don't really last, at least they have a spectacular lifetime warranty.  If I get a "cheap model from the competition and it's engine goes up in smoke chances are I will have to replace it myself.
-Art

[MetaDude27]

Thanks for the info. I also wanted to send in my Annie coach because I accidently chipped two corners of her roof off. However, since she is a piece of rolling stock, I'm not sure what would be required to have her repaired (e.g. a repair fee of some sort). Has anyone ever sent in rolling stock for repairs? If so, what did you have to do?

[Artieiii]

Thanks for the info. I also wanted to send in my Annie coach because I accidently chipped two corners of her roof off. However, since she is a piece of rolling stock, I'm not sure what would be required to have her repaired (e.g. a repair fee of some sort). Has anyone ever sent in rolling stock for repairs? If so, what did you have to do?

That I don't know.  I looked online to see if they sell replacement parts but I only see listings for engines not rolling stock.  That may not be covered under warranty.  I suggest you call The Bach-mann and see what he says.  Chances are you can buy a replacement roof for her for just a few dollars.
-Art

[jettrainfan]

Funny story about smoke... I was running a bachmann GE70-ton at the model railroad club i go to and the little guy blew out a traction motor! *NOT LITERATELY, IT JUST SMOKED* Picked up the engine, took it off the layout and set it in the yard and it worked fine, no more smoke, i was starting to panic... traffic was being tied up from a local i had passed up... luckily the driver broke the rules and held up a passenger, so i had time to reset it on the tracks and high ball it into a siding, where i was gonna drop off 6 covered hoppers along with the loco to Danville Grain. Its funny how smoke works with bachmann engines. I've ran my little guy a couple more times after it and its just fine... but track got dirty once more so its in the sheds till i bring it back out when track conditions are better.