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Customer Service?????

Started by rogertra, July 27, 2007, 02:50:56 PM

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rogertra

800-356-3910

Number rings, and rings, and rings and rings until a recorded messages says "I'm sorry, your call did not go through, please hang up and try again."

SteamGene

Roger,
Try using your shilling.  OTOH, maybe everybody is in Detroit.
Gene
Chief Brass Hat
Virginia Tidewater and Piedmont Railroad
"Only coal fired steam locomotives"

rogertra

I also phoned  215-533-1600 and, after going through the annoying voice mail menu, got through to the service department. "Leave a message or phone 800-356-3910 ......." so I tried sales, and got the same message there.

Guess today must have been a Bachmann holiday.



the Bach-man

Dear Roger,
What time did you call? Summer hours are 9:00 to 1:00 on Fridays.
Have fun!
the Bach-man

rogertra

DOH!

Summer hours!

Guess that was it.   :-[

Too bad the website doesn't mention it.  Or is it did, I didn't see it.

I'll wait 'til Monday.

rogertra

Mr. B.

After you informing me that the Bachmann office closes early on Fridays which is why nobody answered the phone when I called last Friday afternoon, I phoned the customer service 800 number again today, Monday, and it still rang, and rang, and rang and...........




the Bach-man

Dear Roger,
Try the 215 number and ask to be transferred.
Have fun!
the Bach-man