Unless things have changed in the last couple of years, as long as you have a receipt, and have had the engine for less than a year, it will be still under warrantee. You will have to pay the shipping to them, but the rest is covered.
On a personal note- I have not had any luck with my shay. The first time I ran it, the gears were stripped. The second time the circuit board went bad in the first foot. When it came back all it did was just sit there, right out of the box. The only thing that works is the headlight. I gave up and use it as a static engine. No more shays for me.
But to be fair, I have 2 climax's, and 3 consolidations. All work fine.
Bruce
On a personal note- I have not had any luck with my shay. The first time I ran it, the gears were stripped. The second time the circuit board went bad in the first foot. When it came back all it did was just sit there, right out of the box. The only thing that works is the headlight. I gave up and use it as a static engine. No more shays for me.
But to be fair, I have 2 climax's, and 3 consolidations. All work fine.
Bruce